Unlocked Podcast: Episode 1 - KPIs: The Numbers That Really Matter
Booming or Busting? Unlock the Secrets of KPIs
Hey there, locksmith and security pros! Ever feel like you're running your business blindfolded? We get it. That's why we're diving deep into the world of KPIs (Key Performance Indicators) – those magical metrics that tell you if your business is booming or busting.
In this episode of the Unlocked Podcast, your hosts Chad, Tony, and Lars break down the essential numbers every locksmith and security business needs to track. We're talking real-world strategies, hilarious anecdotes, and actionable insights to help you:
Improve your operations: Discover how tracking drive time can drastically increase your billable hours.
Boost your profits: Learn how to identify your most profitable services and optimize your pricing strategies.
Dominate your competition: Uncover the secrets to maximizing employee productivity and customer satisfaction.
Here's a sneak peek at what we covered:
Response Time is Money: Why minimizing time behind the windshield is crucial for maximizing revenue.
Job Completion Rate: Strategies for streamlining your workflow and getting invoices out the door faster.
Customer Satisfaction Score: The power of Net Promoter Score and how to turn happy customers into raving fans.
Revenue per Job: Understanding your margins and making data-driven decisions to boost profitability.
Employee Productivity: Leading and lagging indicators that reveal the true productivity of your team.
Inventory Turnover: Taming the inventory beast and turning your stock into a profit center, not a cost center.
Marketing ROI: Measuring the effectiveness of your marketing efforts and ensuring your ad spend pays off.
Conversion Rate: Optimizing your sales process and turning quotes into paying jobs.
Training Effectiveness: Evaluating the impact of your training programs and building a high-performing team.
Get ready to unlock the power of KPIs and take your business to the next level!
Subscribe now and don't miss an episode!
Website: unlockedpodcast.com
Watch: YouTube
Coming up in Episode 2: We tackle the challenges of hiring and team development. See you there!
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